SHIPPING

I’m based in Toronto, Canada and I to ship to most countries using expidited shipping with tracking.

You will only be charged shipping for the first item, which is $12.00 within Canada, $16.00 to U.S., and $18.00 to everywhere else.  If you buy multiple items in one transaction, the rest are shipped for free.

Most pieces are made to order, so item will be shipped 5 – 10 business days from placement of order.  If the item is is is in stock, it will be shipped sooner and you will be notified. (During the busy holiday season, some items may take up to 15 days to ship. You will be notified if this is the case. Please send an email if you would like it priority shipped)

The estimated time of arrival within Canada is 1 - 4 business days, to the U.S. is 4 – 8 business days, for outside of North America, 7 – 9 days, but can sometimes take up to 14 – 21 days.

You will be notified by email when your item has been shipped, and a tracking number will be sent to you at that time.

Please note that as a buyer, you will be responsible for any and all possible duties and customs charges that may be incurred according to the laws of your country.

RUSH ORDERS If you would like your order filled asap, or in a shorter time frame than usual, please send me an email along with your order, and we will go from there. A $25 fee will be added.  

PICK-UP FOR LOCALS ONLY If you are local, and would like to pick up or have your item picked up, you can avoid the shipping cost by entering the code iLOCAL, and then contact me to make arrangements.  

PACKAGING

All items arrive in an organza pouch that has been padded securely to protect it within a bubble envelope.

 

RETURNS & REFUND POLICY

I hope that when you receive your order, it is everything you hoped for and more, but if for any reason you decide it is not, email me within 3 days of receiving your order to let me know that you wish to return it, and arrange to ship within 7 days. The item must be unused and in it's original package. Once received, you will recieve a full refund.    You will need to cover the cost of return postage. Due to the energetic exchange that happens between an individual, or an environment and a crystal or stone, if iSOLA has not been notified, or if your item has been worn, or in your posession for more than 7 days it will be considered used and is no longer eligible for refund but can be exchanged. After 14 days or more, it is no longer eligable for a refund or excange.

In the case of a lost package, you will receive a replacement.

 

CUSTOM ORDERS

I am open to custom orders. A $25 - $50 fee may be added depending on the complexity, and whether or not it requires materials and items outside of my usual stock.   .   Please contact me to explore the possibilities

 

CARING FOR YOUR JEWELLERY

Please remove before bathing, showering or swimming.

It is recommended that you cleanse all crystals and stones on a regular basis, -

My favorite and simplest method is to place on a windowsill in direct sunlight about once a week if you wear every day, or whenever you feel necessary.

Also placing in a bowl of dry sea salt over night.

Leaving on top of a crystal that does not require cleaning, i.e. amethyst, quartz crystal, check online for other crystals of this sort, because you may already own one.

Be aware when wearing the long necklaces that have a crystal or Shungite at the end, that if you lean forward and it swings and hits a hard object like a fridge, bathtub or stove (based on experience) you’re crystal could chip or crack, so stay aware.  Crazy me… chose to clean the bathtub wearing 42” necklace with quartz crystal, and although it survived, it was damaged.  Needless to say I tuck or remove before cleaning house.

When not in use, store your crystal necklace preferably in the fabric pouch it came in to keep it from clashing into and rubbing onto other objects as well as remaining dust free. Alternatively it may be nice to hang it somewhere in your living or sacred space. 

Broken Mala: It can sometimes be quite jarring when something like this breaks, especially if it is a part of our daily wear and use. Sometimes out of nowhere it seems to open up and you find a bead falling to the floor. Believe it or not, it is considered a positive thing when a Mala breaks.Below is a few statements about the message a broken Mala brings. * When a mala breaks it can mean you have just cleared a karmic debt. * A Mala breaking represents a breakthrough... the learning of an important lesson that you are ready to move forward. * When a mala breaks, it means its medicine has done it's job. * The history and tradition of mala beads believes that if your mala breaks, it represents karma breaking or a breakthrough. This is not a bad thing, but rather a positive sign of progression.

If you have any questions please feel free to email me, I would be happy to communicate with you.